FAQS

ABOUT NATVIA

WHAT IS NATVIA?
Natvia is a Stevia sweetener made from 100% natural sources, and it is a healthier alternative to artificial sweeteners and sugar. We created Natvia because we wanted a healthy, natural way to enjoy a little sweetness in our lives. Using only 100% naturally sourced, GMO-free ingredients, we created a sweetener that tastes great in your baking, cooking, teas and coffee.

WHAT DOES NATVIA STEVIA SWEETENER TASTE LIKE?
Natvia has a pure taste that’s been carefully crafted to ensure every granule has a naturally sweet taste. Importantly Natvia’s taste profile has been specially crafted to complement your coffee. (We conducted over 600 trials with baristas and coffee experts to get the taste just right!). Natvia tastes nothing like artificial sweeteners because it’s made from naturally sourced ingredients, so there are no nasty chemicals and no bitter aftertaste.

WHERE DOES NATVIA COME FROM?
To make The Unique Natvia Blend, we use the freshest tips of organic Stevia plants (known as Reb A). We carefully blend the Stevia with naturally occurring nectar (known as Erythritol), which is found in melons and grapes. Our innovative growing and blending techniques are the secret to Natvia, ensuring that every grain has a sweet, clean natural flavour that simply can’t be achieved by others.

WHY SWITCH TO NATVIA?
We want to inspire you to make some positive changes and lead a healthier life. If you’re trying to lose weight, or just eliminate artificial foods and sugar from your diet, Natvia makes it easy. Every time you use Natvia you’re making a healthier, smarter choice.

NATVIA AND DIABETES.
Natvia is diabetic friendly and has no impact on blood sugar levels, Natvia can help people living with diabetes to eliminate excess sugar from their diet, while still enjoying a little guilt-free sweetness in their daily lives.

WHAT IS STEVIA?
Stevia is a sweet leafed plant. Its proper name is Stevia Rebaudiana, and it’s part of the Chrysanthemum family. The glycosides in Stevia plant leaves create its incredible sweetness; Stevia is naturally 300 times sweeter than sugar. It’s been part of the human diet for thousands of years, traditionally in grown Paraguay, Brazil, Japan and China.

WHAT IS REB A?
Reb A is the name for the sweetest and purest parts of the Stevia plant. Unlike many other Stevia-based sweeteners, we only use Reb A in the Natvia blend.

WHAT IS ERYTHRITOL?
Erythritol is naturally occurring nectar found in fruits, like melons and grapes. Because Stevia is 300 times sweeter than sugar, we carefully blend Erythritol with our Reb A Stevia to allow you to use Natvia as a spoon for spoon substitute for sugar. Our innovative growing and blending techniques are the secret to Natvia’s unique taste, ensuring that every grain of Natvia has a sweet, clean natural flavour.

CAN NATVIA REPLACE SUGAR IN THE DIET?
Absolutely. Spoon for spoon you can use Natvia in tea, coffee, on fruit and cereal just as you would sugar. It’s a simple change to make because you can say goodbye to artificial sweeteners and still enjoy the sweet taste of sugar, without having to give anything up.

CAN I BAKE AND COOK WITH NATVIA?
Yes! Absolutely. Although Natvia Stevia sweetener can be used as a spoon for spoon substitute for sugar in most cases, it does behave differently when it comes to baking. It doesn’t caramelise as sugar does and it’s finer texture means that quantities sometimes have to be adjusted.

HOW MUCH SUGAR DO I REPLACE WITH NATVIA?
Use our Natvia Sweetener Conversion Chart to achieve the best taste and results in your own recipes.

WHERE TO BUY NATVIA?
– See more at www.natvia.com/where-to-buy


CUSTOMER SERVICE

WHAT IS YOUR CUSTOMER SERVICE CONTACT INFO?
Phone: +61 3 95211553u
For general enquiries please email at [email protected]
For shipping and online order enquiries please email at [email protected]

We’ll be happy to assist wherever we can, and inquiries are typically answered within 24 hours.


ACCOUNT

HOW DO I CHANGE MY PASSWORD FOR MY NATVIA ACCOUNT?
MOBILE:

  1. Click on the pink heart on the top right corner
  2. Click the plus sign near the top right corner
  3. Go into ‘My Account’
  4. Go into ‘Account details’
  5. Change your password and save changes

WEB:

  1. Click on ‘My Natvia’
  2. Go into ‘My Account’
  3. Go into ‘Account details’
  4. Change your password and save changes

ORDERING ONLINE

DO I NEED TO BECOME A MEMBER TO PLACE AN ORDER?
You can shop at the Natvia Online Shop without creating an account and becoming a member. However, register and become a Natvia member (it is free!) and you will be able to enjoy the following benefits:

  • 20% off the Natvia Online Store
  • Save your address and card details so you can shop even quicker next time
  • Find out about the latest promotions and access exclusive member offers
  • Access to all of Natvia’s Sugar-Free E-books with over 500 recipes
  • Save your favourite recipes, articles and e-books

 

WHAT PAYMENT OPTIONS DO YOU OFFER?
All forms of Visa, MasterCard, American Express, as well as PayPal are accepted on our site.

IS MY PERSONAL INFORMATION KEPT PRIVATE?
Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation.

I’VE FORGOTTEN MY PASSWORD – WHAT SHOULD I DO?
To reset your password, follow the ‘LOST PASSWORD’ instructions on the LOGIN page or click this link to reset your password.

I STILL CAN’T LOG IN TO MY ACCOUNT?
If you’re having trouble resetting your own password or accessing your account, please email us at [email protected].

HOW DO I FIND OUT ABOUT PROMOTIONS AND ACCESS MEMBERS OFFERS?
Sign up for our emails on our homepage and become a Natvia Member by signing up – once you’ve done that, you’ll automatically be the very first to know about any sale or promotion we offer.

HOW DO I CANCEL AN ORDER?
Please email us at [email protected] and reference your order number and/or the first and last name associated with the billing address on the order. Orders cannot be cancelled once they have shipped.


SHIPPING

WHICH PRODUCTS ON YOUR ONLINE STORE HAVE FREE SHIPPING?
The following products have free shipping Australia wide: Natvia Sugar-Free Baking Pack, Natvia Sugar-Free Drinking Pack, Natvia Sugar-Free Lovers Pack, Ultimate Sugar-Free Hamper.

Shipping costs apply for the following products: Du Chocolat Pack, Fangks Pack, and Nuttvia Chocoholic Pack.

WHEN CAN I EXPECT MY PARCEL IF I PLACED AN ORDER TODAY AND LIVE WITHIN AUSTRALIA?
Orders are dispatched within 3-5 business days of receiving payment and sent via Couriers Please or Australia Post. You can expect your order to arrive within 5-10 working days.

HOW DO I TRACK MY ORDER?
Once your order has shipped, you will automatically receive a shipment notification email that will contain a tracking number.

DO YOU SHIP INTERNATIONALLY?
At the moment, we only ship to Australia. Stay tuned for updates on our Instagram @natvialiving.


RETURN AND EXCHANGES

WHAT IS YOUR RETURN POLICY?
Natvia has a 100% customer satisfaction policy. If you are not satisfied with a product(s) you have purchased online, we will happily organise a refund or exchange. Simply contact [email protected] explaining whether you want a refund or exchange for the product(s) and a reason for the return or exchange. From there we can arrange to have the products return to us. This should be done within 60 days of receipt and the product(s) must be substantially unused. When returning goods, please keep proof of return in the event the parcel goes missing in transit.

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