Shipping policy
Once your order has been fulfilled through Shopify, you will receive an email with the assigned shipping carrier and tracking details. If you have any questions regarding your shipment, please email us at info@natvia.com, providing your order number, shipping carrier, and tracking number. Alternatively, you can contact the assigned shipping carrier directly for more information.
Shipping Times
- Australia: Delivery within Australia takes 3-5 business days after dispatch.
- International: For international orders, please allow 10 business days for delivery.
If your order has not arrived within these timeframes, please contact us at info@natvia.com.
Shipping Locations
We ship to the following countries:
- Australia
- New Zealand
- Hong Kong
- United Kingdom
- United States of America
Shipping Costs
- Within Australia: A standard shipping fee of $10 applies for orders under $100. For orders over $100, shipping is free.
- International Orders: Shipping costs for international deliveries are calculated based on weight, size, and destination. These charges will be displayed at checkout before finalising your purchase.
